Returns & Exchanges

At Woolino, we stand behind the quality of our premium merino wool products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unwashed, and unworn condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items in their original packaging.

3

Ship the Package

Drop off your package at any authorized carrier location; please ensure the package is scanned to track its journey back to our warehouse.

4

Receive Your Refund

After our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing