Frequently Asked Questions

Everything you need to know about our premium wool essentials.

What makes Woolino products different from standard wool?

We use only the finest, ethically sourced Merino wool which is exceptionally soft, breathable, and hypoallergenic, making it perfect for sensitive skin and year-round wear.

How should I care for my Woolino garments?

Most of our items are machine washable on a cold, gentle cycle with wool-approved detergent. Always lay flat to dry to maintain the shape and longevity of the fibers.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping varies by location.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns are easy and can be initiated through our online portal.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines will be calculated at checkout based on your specific region.

Are your products eco-friendly?

Sustainability is at our core. Our wool is a renewable resource, and we ensure our manufacturing processes meet strict environmental and ethical labor standards.